Shipping and Returns

Shipping

Free standard shipping is available on eligible U.S. orders. The shipping options and any additional charges for your order are shown at checkout before you pay.

Orders may be fulfilled by different partners and may arrive in separate packages. Processing and delivery times vary by product and destination. We will send tracking information when it is available. If you have a question about your order, email info@eventsoccasionsshop.com.

Cancellation & Exchanges

Can I cancel or change my order?

Orders must be cancelled strictly within 1 hour of being placed for a full refund to be processed. After this, there is a possibility the order has been dispatched and therefore cannot be cancelled or refunded. Contact us at info@eventsoccasionsshop.com to check.

My item is damaged or incorrect. What do I do?

If you require a replacement due to a manufacturing error or damage and can provide proof, contact us within 3 days of delivery at info@eventsoccasionsshop.com.

Can I return my purchase?

For change-of-mind returns, customers are responsible for shipping costs plus a 30% restocking fee. Contact us within 30 days of delivery at info@eventsoccasionsshop.com.