Refund policy

Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:
(1) Items must be sent back in the same condition as you received them, using the return label provided by our customer service team.
(2) Email us at info@eventsoccasionsshop.com with your name, order number, and the reason for your refund request.

We have a 30-day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund, and it may take 3–5 business days to appear through your bank.

Do not send your purchase back to the address it came from.

Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or not as described, email us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no cost to you, and no restocking fee applies.

Returned to Sender
If you provide the wrong address and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the cost of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. A 30% restocking fee will also be taken out of the refund.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier or lost in transit. In any case where we do not receive the package back, we can provide a 50% store credit toward a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation
Some of our products (including apparel, mugs, and ornaments) are printed on demand for each customer at the time they order. Orders for these print-on-demand items can only be canceled or modified within the first 12 hours after purchase.

All other orders can be canceled or modified within 24 hours of purchase. After that, the order may already be processed for shipment and cannot be canceled.

Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging, and we make no guarantees about their condition.

Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. After 30 days, we unfortunately cannot offer a refund or replacement.

International Shipping
Customs duties, taxes, and charges are not included in our prices. These are the shopper's responsibility, as each country has different customs and tax laws.

Contact Us
Email: info@eventsoccasionsshop.com
Call/SMS: 937-572-6994, Mon–Fri 9am–5pm EST